How to Fix Mozilla Firefox is Not Responding?

Mozilla Firefox is one of the world’s most popular and reliable internet browser that is also considered as the fastest browser in the world that can easily manage the users’ need and provide them greater satisfaction. But in some cases, you may find that it has stopped working. Any effort to open a web page end up displaying the not responding message. When you get this situation, you should call at Mozilla Firefox customer service and get the easy help. This blog is also going to try to solve your problem. Here are some solutions that will solve your issues quickly and easily.


Solution 1. Steps to refresh your Mozilla Firefox

You can start solving your issue with refreshing Mozilla Firefox. This may fix your issue instantly. To do so, follow these steps:


  • Click on the “≡” icon, then select “help.”


  • Now press the “troubleshooting information” button
  • Choose the option, “refresh Firefox.”
  • Then read the information and proceed to “refresh Firefox.”

Solution 2. To disable the hardware acceleration

Hardware acceleration is responsible for speeding up the process of browser, but it also keeps it down in some cases. Then you need to turn it off to get Mozilla Firefox to get back to work.


  • You need to click on the “≡” icon and then go to “option.”


  • Select “general” option then click to “performance.”
  • Unmark the box “use recommended performance settings.”
  • Unmark the box “use hardware acceleration when available.”

Solution 3. Using safe mode

Some add-on/extensions may be the reason behind the issue. So you need to fix the issue with these steps:


  • Click on the “≡” icon and get the drop-down menu
  • Select “help,” and then click “troubleshooting information.”
  • Press the “restart with add-ons disabled button.”
  • In the pop-up menu, you need to click on “restart” and press the “start in safe mode” button
  • If the problem still exists, then you should remove the extension itself

Solution 4. To delete duplicated session restore files


While the duplicate processing files have been created and restored that lower down the speed of Mozilla Firefox. Now you need to remove these files to fix the issue:

  • After clicking the “≡” icon, you need to go to the “help” and then “troubleshooting information.”
  • Under the “application basics folder select the “open folder” option
  • Navigate sessionstore.js file and delete them
  • Then restart Mozilla Firefox to save the changes

Solution 5. To create a new places database

If you face that the problem is periodic and happen randomly, then the reason may be the corrupted places database. Now you need to create new places database with these steps;

  • In the section “≡” select “help.”
  • Then go to “troubleshooting information.”
  • Now in the “application basics” open “open folder> profile folder
  • Navigate “places.sqlite” and change its name to “places.sqlite.old” and “places.sqlite-journal” to “places.sqlite-journal.old.”
  • Restart Mozilla Firefox

These solutions are quite easy to follow, and one can easily fix the issue and resume the services of Mozilla Firefox. In case you find any trouble you should contact Mozilla Firefox customer service number to get the easy help.