Can’t sign in to Adobe account – What to do?

cant sign in to adobe account
  Jul 29, 2019      Adobe      Admin

Estimated Read Time : 5:00

When you wish to purchase an Adobe product or software online, then it is necessary that you create an ID on the Adobe website. Once the users create an Adobe ID, the process of purchasing the product gets much easier. The users can also use this ID to store all their previous or existing product plans in one place. While talking about Adobe account, one issue which the users come across is when they face the issue of not being able to access their account. This is a common issue which several users face while working on this software. When the users find themselves facing such an issue, it would be ideal for them to connect with the Adobe customer service number. Adobe also provides users to use the features such as live chat using which the users can find solutions against any issue which they might be facing.

Important aspects that need to be catered

There are certain aspects which the user needs to ensure while working on an Adobe account:

  • The users must ensure that they are using an accurate password for their account. It must be made sure that the Caps Lock and Num Lock keys have been disabled at the time of signing in. This is a common mistake that can be made by anyone.
  • The users must also ensure that the username being used is correct, if you have any doubt regarding the username, then it gets all the more difficult to access the account. If you repeatedly fail to access your account, then your account might also get blocked.
  • If the login credentials you are using are correct, then the issue you are facing might be caused by the browser. Try using an alternate browser to access the account.
  • Clearing the Junk files like cache and cookies from the browser would also help the users in avoiding the issue of not being able to access their account.

Ways to Reset Adobe Account Password

The most accurate way in which the users can adobe reset the password of their Adobe account is by following the below-given steps:

  • The users would have to access the Adobe account page.
  • Then you would have to click on the ‘Forgot Password’ link which is available in the sign-in window.
  • Now you would have to provide your email ID linked with your Adobe account and then click on ‘Next.’
  • You would then receive a verification code on your registered email account. You would then have to provide this code on the Adobe page.
  • Now you can easily follow the on-screen instruction and reset the password of your account.

If you are unable to solve the issue using the steps provided, you can then connect with Adobe helpline number and seek professional assistance. This service can be accessed by the users throughout the day and completely free of charge. The professionals at this service would look into the issue that you are facing and then provide you with the best possible solution.

Frequently Asked Questions

If you are unable to log into your Adobe account, you need to look for the possible email address and password issues. But before that, make sure that your device is connected to a strong and stable network. Once confirmed, make sure that you are using the correct login password. Some passwords are case sensitive. In such a case, you need to enter the uppercase and lowercase with the utmost attention. If you are unable due to a lost or forgotten password, you may retrieve it using a few simple steps. Also, make sure that you have entered the correct email address without committing a typo error. You may not be able to log into your Adobe account due to email address related issues as well, such as:Step 1: When you are unable to access your email account.

Step 2: Typing errors when entering your email address.

Step 3: Unable to verify the email address linked with your Adobe account.

If you want to sign in to your Adobe account, you need to enter the accurate login credentials that include the email address and password. Your Adobe ID is the email address used when starting the membership or when purchasing an Adobe service. When you have this information handy with you, go to the sign-in page and enter it in the specified area. Besides, you may also use your social accounts, such as Facebook, Google, or Apple accounts to log into your account. Furthermore, you can also use your Creative Cloud desktop app for login purposes. If you are getting an error when logging into your account, ensure that the Caps Lock and Num Lock keys are off. Now re-enter your password to check if it works. Moreover, you may also try to log in using a different web browser. Also, enable cookies is disabled and clear your browser’s cookies and cache to resolve the login problem to your Adobe account.

You may not be able to log into your Adobe account if you have lost or forgotten your password. It is common to forget a password when every online account needs one. They are crucial to the security of your online data. Worry not! You can reset your Adobe login password using a few simple steps. Below are the steps:

Step 1: Open your Internet browser and then go to the Adobe login page.

Step 2: Next, enter your email address and then select Continue.

Step 3: After that, select Reset your password.

Step 4: Enter the code you have received on your registered email address or phone number.

Step 5: When the Update your password screen appears, you need to enter your new password and then re-enter it to confirm.

Step 6: In the end, select Update password to get the job done.

Using the above-given steps, you can reset your forgotten Adobe password. Now try to log in with the new password and access your account with ease.

Acrobat DC is a useful PDF solution from Adobe that rolled out as the latest version of the Acrobat subscription software. It offers incredible online services to do more with PDFs even on the go. You need to log into your Adobe Acrobat DC account to make the most out of this mobile-friendly and productive program. However, if you are unable to sign in to your Adobe Acrobat DC, you may not be able to manage its online services efficiently. In such a scenario, you need to get back to your account by troubleshooting the issues that have locked you out of your account. In the first place, you need to make sure that your Internet connection is intact. After that, enter your user ID and password ensuring that they are entered correctly.

Your Adobe account lets you access Adobe’s web-based services and products. But what if you are unable to access your account due to your lost or forgotten password? You left with no option but to resolve the issue and get the lost access back. Below are some effective solutions that can help you to get rid of the Adobe account sign-in issues:

Using a Different Browser:

Sometimes the login issue occurs due to erroneous browser settings. In such a case, logging into your account using a different web browser can help in the error resolution.

Didn’t receive your verification code:

If you did not receive your verification code on your email in the course of your password recovery, check your spam folder. Sometimes, these messages land in your spam folder.

When unable to sign in using your social media account:

If you are unable to sign in using your social media account, you can use your Adobe ID and password. Your Adobe ID should be the email address associated with your social account.

Trouble signing in with your Creative Cloud desktop app:

Multiple factors can evoke this error when signing in with your Creative Cloud desktop app. Make sure that your computer is connected to the Internet and that your date and time settings are correct.

Adobe is the company behind the well-known photo editing software Photoshop and several other multimedia and creativity software products. The list of these products includes Photoshop, Acrobat Reader, and Adobe Creative Cloud. An Adobe account gives you access to all of its services and web domains. However, getting Adobe sign-in issues can be really frustrating and you may not be able to use its web-based services. In such a case, you need to look for the possible reasons behind the error immediately and try to resolve them. You can try the below-given solutions to resolve the login issue:

Step 1: Try to sign in using a different browser. Enable cookies is disabled and clear cookies and cache. Once done, try to log into your account.

Step 2: If you have forgotten your password, you can receive a password recovery code in your registered email address and retrieve the password. If you don’t receive the password recovery code in your primary email, check your spam folder before requesting to resend the code.

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