Firefox is among the fastest internet browsers in the market and is also the most secure. The browser has advanced tracking protection to protect your privacy while browsing. However, there are times when users find it difficult to access a particular website because of a high page load time. Connectivity issues, outdated software, and multiple add-ons are just some of the reasons why Firefox does not load pages. This blog will give you some simple solutions to troubleshoot the error so that you can continue using Firefox. Additionally, you can also call the Mozilla Firefox customer support number and speak to a software expert for more advanced solutions.
Solution 1: Check the internet connection
When you find that webpages take time to load, you can refer to the steps below to check your internet connection:
- Step 1: Open different websites to check if the error is with the webpage.
- Step 2: Try and open the same webpage using different internet browsers.
- Step 3: Pause any downloads running in the background and restart Firefox.
- Step 4: Contact your internet service provider and look into the possibility of getting a stronger network connection.
Once you determine that your internet connection is stable and secure, you can reboot your computer and then check if Firefox is working.
Solution 2: Clear the cache and cookies
Even though cookies are meant to load pages quickly, sometimes sizable cookies can adversely affect the browsing speed on Firefox. You can refer to the step given below to clear the cache and delete the cookies:
- Step 1: Press the menu icon indicated by three horizontal lines.
- Step 2: Go to the ‘Library’ and select ‘History.’
- Step 3: Click on the option that reads ‘Clear Recent History.’
- Step 4: Open the ‘Details’ section and enable ‘cookies’ and ‘cache.’
- Step 5: Press the ‘Clear Now’ button to free up some space on the browser
Once you delete the cookies, you should restart Firefox and check if the webpages are loading.
Solution 3: Disable or Remove Add-ons
Cluttering your browser with a number of add-ons can sometimes use up a lot of system resources and cause errors. You can follow the steps given below to remove the add-ons you are not using:
- Step 1: Go to the browser menu and click the ‘Add-ons’ option.
- Step 2: Open the ‘Extensions’ or ‘Plugin’ section in the menu.
- Step 3: Look for the add-on you want to remove and click ‘Remove.’
Once you remove all the unwanted add-ons, you will need to restart your browser and check if the issue persists. If you find that the pages still do not load you can call the Mozilla Firefox customer service and ask for additional assistance. Professional tech support experts are available 24 hours a day and will be able to give you a detailed guide on how to troubleshoot the problem.